Each client’s treatment in the company has a potential or real profit, and lost every incoming call means a direct loss of customer, and thus - money. Raw incoming call is undermining customer confidence in the company’s ability to work effectively with customers and, therefore, effectively conduct their business.
The following list describes the functionality as the Contact Center to carry out his task: Read the rest of this entry »
PTCL has installed a new software in their network, Calls made through the internet has been jammed.
Pakistan June 2006: PTCL (Pakistantelecommunication private limited) has installed
software on their network which has blocked calls being made over the internet causing great difficulty for both local and international call centers in Pakistan since last week.
JANG newspaper discovered that PTCL has recently installed a new software in their ITInetwork in order to protect it, and also put an end to all the illegal phone calls being made through it. This has badly affected the business of dozens of call centres in the country. Lahore city is a main effected area which is a part of Pakistancall center industry. While speaking to JANG several call centre owners expressed their concern that because of this problem it would be very difficult to attract more offshore businesses causing more unemployment in the country.
They also said that due to the insufficient policies of PTCL, illegal work through the Flag network is being carried on, while PTCL is not taking any step to regulate it. On the other hand PTCL applauded the installation of the new software on its network, claiming it to be for the security of their system.
Tags: call center, call center how to, call centers com, call in centers, Callcenter, callings, telecom call, telephone call
