Cisco 79xx reset default factory


I bought a used Cisco 7960 phone. When I started configuring it, I got in to problem when it didn’t let me modify the configuration because I never know the password. So i tried to find that how can i reset Cisco 7960 default factory. At the end I found the following solution which I’m going to share.

Simply hold down the # key while you power-cycle the phone. (If you already have the SIP firmware loaded, simply press * and 6 and Settings at the same time, and the phone will reboot. Then press and hold the # key while it boots.)

After a second or two, the phone display will say:

Reset key sequence detected

The headset, mute, and speakerphone lights will cycle. Now, simply press the following keys:

1 2 3 4 5 6 7 8 9 * 0 #

Now, the phone will ask you whether or not you want to save your network configuration. I usually press 2 for no.

Save network cfg? 1=yes 2=no

The display will then say:

Factory reset initiated

and the phone will continue to boot. There you have it a quick and easy way to do a factory reset.

There is no difference between Cisco 7940 and 7960. The only difference I can see is 7940 has two lines/buttons and 7960 phone has 6 lines/button. You can use same SIP version on both models with all same configurations.

3 Responses to Cisco 79xx reset default factory

  1. Dino November 28, 2008 at 11:47 am #

    oh yes there are some differences! the speaker and the microphone on the 7960 is much better than 7940.

  2. Pawell March 4, 2009 at 2:04 pm #

    Many thanks for manual how to reset to default.. It´s help me solve problem with speaker.

  3. tv July 7, 2009 at 10:32 am #

    I tryed it in 7940, it can’t work, press # key not happend anything.

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