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Tips for Choosing the Right Ivr Hosting Provider

Tips for Choosing the Right Ivr Hosting Provider

Ken Raymond asked: IVR (interactive voice response) is the computerized technology that lets clear and ¬†interactive communication between the callers. With this technology, the telephone caller can choose the options from the voice menu and interface with the computer system. The IVR system is blissful for the telephone users as it helps plays the paramount […]

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How IVR Can Help Your Business

How IVR Can Help Your Business

David Nalin asked: Knowing how IVR can help your business will get you ready to strap a rocket on to your current business model. IVR can grow your business by expanding your customer base across regions, and even overseas! Many companies know how IVR can help your business and that is why they are using […]

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Basics of effective call center operations

Each client's treatment in the company has a potential or real profit, and lost every incoming call means a direct loss of customer, and thus – money. Raw incoming call is undermining customer confidence in the company's ability to work effectively with customers and, therefore, effectively conduct their business. The following list describes the functionality […]

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Pakistan fast becoming the next “Hot” place for call centers?

PTCL has installed a new software in their network, Calls made through the internet has been jammed. Pakistan June 2006: PTCL (Pakistan telecommunication private limited) has installed software on their network which has blocked calls being made over the internet causing great difficulty for both local and international call centers in Pakistan since last week. […]

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