Each client’s treatment in the company has a potential or real profit, and lost every incoming call means a direct loss of customer, and thus – money. Raw incoming call is undermining customer confidence in the company’s ability to work effectively with customers and, therefore, effectively conduct their business.
The following list describes the functionality as the Contact Center to carry out his task:
- Production calls in the queue and intelligent distribution of the operators contribute to the efficient processing of incoming and outgoing calls;
- Receive messages by e-mail. WEB-mail and via the company allows customers to do business with the company, as it is convenient;
- Information services to customers using an interactive voice menu allows customers to obtain their own information they need, or select their unit or staff member;
- Automatic outbound call customers for new services (active sales), customer information;
- Inxtegratsiya closely with internal and external business processes to improve the efficiency of handling requests for services and products for handling complaints and wishes of customers;
- Individual approach to each client by identifying the history of previous calls and receive call him a friend operator;
- Analysis and development of new services and products through the analysis of customer referrals;Automatic organization of repeated calls offers pending sale of a product or service.
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